You entered the correct email, but are not receiving the verification code. Don’t worry, you’re not alone. Due to its popularity and technical issues, DeepSeek is restricted from sending the verification code. There are some steps and methods to resolve this issue, which will help change getting code or can instantly sign up to the website. Now, let’s get straight to the error.
Common Reasons Why You Can’t Sign Up for DeepSeek
Before resolving the problem, first, you have to understand why it’s occurring. Understanding the common reasons will help users not to do the same thing at that time. The mentioned list of common reasons why you are struggling to sign up for DeepSeek.
Large-Scale DDoS Attacks
From its launch, DeepSeek has been facing DDoS attacks due to its immense popularity worldwide. So, the platform restricted bot traffic and also suspected IP addresses to protect the infrastructure, which led to temporary sign-up limitations.
Verification Code Landing In Spam Folder
Many users reported that they’re not receiving or receiving lately expire too quickly. This can be due to verification codes landing in spam folders or technical glitches.
Unsupported Email Domains
Some users witnessed that DeepSeek may not support certain email domains, such as Gmail and ProtonMail. Yahoo and Outlook mail sign-in processes work in some cases, but it is uncertain whether Gmail, Yahoo, or Outlook work perfectly for all. Signing up directly through a Google account worked in some cases.
Regional Restrictions or Geo-Blocking
DeepSeek has temporarily limited registrations to specific regions or may be potentially banned in the country.
VPN or Ad Blocker Interference
If you’re using a VPN or Ad Blocker to avoid ads that negatively affect the sign-up process and are likely to trigger security measures, flagging the connection as suspicious or blocking essential scripts like reCAPTCHA, which leads to sign-up failures.
Account Already Exists or Incomplete Registration
If you previously attempted to sign up with the same email but didn’t complete the process (e.g., didn’t verify the code), DeepSeek may block new attempts.
Step-by-Step Troubleshooting Guide
This step-by-step guide to help speed up and quicken the completion sign-up process for DeepSeek by making some tweaks.
Step 1: Use a Supported Browser
Using and switching to a supported browser can reduce redirects or form submission failures. Use a browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, which are updated and fast. Avoid browsers like Brave, DuckDuckGo, Tor, and Librewolf, which are Privacy-Focused browsers that block and disable essential parts like JavaScript, CAPTCHA, and broken social logins.
Step 2: Clear Browser Cache and Cookies
If you’re using Chrome Browser. Go to Settings > Privacy and Security > Clear Browsing Data > Select “Cookies and other site data” and “Cached images and files” > Clear Data. The process will be almost similar for other browsers. Additionally, turn off AdBlocker to prevent automatic cache and cookies blocking.
Step 3: Check for Verification Code in Spam Folder
Check your spam folder in your email, Sometimes it gets filtered into spam. Search your inbox for “DeepSeek” and report the spam message as not spam. If the verification code doesn’t arrive, click on “Resend Code” and wait for 2-3 minutes, because sometimes it takes too long time for the code to arrive.
Step 4: Try Alternative Sign-Up Methods (Google/Apple ID)
It has been witnessed that some users on Reddit really sign up for the DeepSeek by signing on through Google or Apple ID, which bypasses issues with email verification. You can look for “Sign in with Google” or “Sign in with Apple” buttons that directly get into the App/Web.
Step 5: Try an Alternative Email Address
While using other Email Addresses (e.g., Outlook and Yahoo) really helps to sign on. However, it is also seen that users are still facing the same problem using email addresses other than Gmail.
Step 6: Disable VPN or Proxy Services
Turn off the VPN if you’re using it. The System blocks anonymous IP addresses which suspected of Cyberattacks.
Step 7: Check the DeepSeek’s Server Status Page
This issue can be associated with the Server because of the high traffic infrastructure that can meltdown, so DeepSeek limits signing up new users. Monitoring the Server Status Page and trying out at off-peak hours can really get into DeepSeek Chat.
Step 8: Contact DeepSeek Support for Persistent Issues
If all steps fail, contact DeepSeek’s support team and explain that your issue can be solved.
Alternatives to DeepSeek While You Wait
Use DeepSeek’s alternatives like ChatGPT, Grok, and Gemini if you have important work to do. There is no problem using ChatGPT and other LLM chat models; the only reason people are using it is that there is no limit on text, and it’s free. Grok is a great option for advanced or extended research, as it thoroughly analyses the web and provides information that is not as unbiased as DeepSeek on China topics.
Final Thoughts
Stuck in the sign-up process and not receiving verification is really frustrating. This can be easily fixed by doing “Sign in With Google” or Sign in With Apple, using other email addresses, and checking the spam folder. If it still won’t work for you, then contact DeepSeek’s support team and explain in detail, and with screenshots. Provided Steps and methods will help you to sign up for DeepSeek and can happily interact with the AI model.
I’m Ryker Alden, a writer, and contributor at DeepSeek Insider, where I craft queries, troubleshoot problems and create accessible tutorials. With a passion for artificial intelligence, machine learning, and large language models (LLMs), I focus on breaking down complex AI concepts into clear, simple language to engage and educate a broad audience.